Purpose:
This Privacy Statement articulates the privacy and data protection principles followed
by iGloble Software Solutions Pvt. Ltd. (hereinafter referred to as “iGloble”) and its
entities around the world with regards to the personal information of its customers
(including products, outsourcing and other services clients), partners, employees
(current or former employees, trainees), applicants, contractors, prospects and vendors
and current or former members of the Board of Directors, whose personal information
are processed by iGloble (“Data Subjects”).
This Privacy Statement explains the use and protection of personal information
collected by iGloble. It applies to any personal information you provide to iGloble and,
subject to local law, any personal information we collect from other sources.
Throughout this Privacy Statement, “iGloble” refers to iGloble Software Solutions
Private Limited, including its affiliates and subsidiaries (also referred to as “we”, “us”, or
“our”).
Scope:
This Privacy Statement covers our information practices, including how we collect, use,
share and protect the personal information you provide to us, through our web sites that
link to this Privacy Statement (collectively referred to as “iGloble’s Web sites”).
iGloble may provide links to third-party websites for your convenience and information.
If you access those links through the iGloble website, you will leave the iGloble website.
iGloble does not control those sites or their privacy practices, which may differ from
iGloble’s practices. We do not endorse or make any representations about third-party
websites. The personal information you choose to provide to or that is collected by
these third parties, including any social media websites featured on our website, is not
covered by the iGloble’s Privacy Statement. We encourage you to review the privacy
statement or policy of any website before submitting your personal information.
We may also provide social media features on our website that enable you to share
iGloble information with your social networks and to interact with iGloble on various
social media sites. Your use of these features may result in the collection or sharing of
information about you, depending on the feature. We encourage you to review the
privacy policies and settings on the social media sites with which you interact to make
sure you understand how the information provided by you could be used or shared by
those sites.
Personal information collected by iGloble:
We may collect personal information such as your First Name, Last Name, E-mail
Address, Job Title, Organization Name, Country, City and Phone Number. When you
provide information that enables us to respond to your request for products or services,
we will, wherever permissible by relevant laws, collect, use and disclose this information
to third parties for the purposes described in this Privacy Statement.
● We may collect personal information such as your First Name, Last Name, E-mail
Address, Job Title, Organization Name, Country, City and Phone Number when
you fill forms on or raise a query through our websites, or send emails, call us or
write to us.
● Visit iGloble Websites: In some instances, iGloble automatically collects personal
information pertaining to you when you visit our websites and through emails
that we may exchange. We may use automated technologies including the use of
web server logs to collect IP addresses, device details, cookies and web
beacons. The collection of this information will allow us to improve the
effectiveness of iGloble websites and our marketing activities. Please see the
section below on cookies for further details. By using iGloble’s websites,
associated microsites and mobile applications, you agree to the processing of
your information as explained in this Privacy Statement. iGloble websites may
contain links to other sites which are outside our control and are not covered by
this Privacy Statement. We encourage you to review the Privacy
Statement/Notice of each website you visit.
● Engage with iGloble through social media: You can engage with us through social
media websites or through features on iGloble websites that integrate with social
media sites. When you engage with us through social media sites, you may allow
us to have access to certain information from your social media profile based
upon your privacy preference settings on such platforms.
● Access our Websites through Mobile Devices: If you access our websites on your
mobile device, we may collect your personal information such as your First
Name, Last Name, E-mail Address, Job Title, Organization Name, Country, City,
Phone Number, IP address and Device details. When you provide us your mobile
phone number, you consent to the use of your mobile phone number for the
purposes identified in this Privacy Statement. If you choose to refrain from
receiving any text notifications from us on your mobile, we will not be using your
mobile number for such purposes unless required to meet legal requirements or
legitimate business purposes. We do not collect more information than we need
to fulfil our stated purposes and will not retain it for longer than is necessary.
How We Use your Data:
The personal information we collect may be used to:
● provide information and services as requested by you;
● assess queries, requirements, and process requests for products and services;
● perform client communication, service, billing and administration;
● conduct data analysis;
● assess website performance and usage analysis
● maintain leads
● run marketing or promotional campaigns
● create brand awareness
● provide better services and generate demand
● market products and services based on legitimate business interest under the
applicable law); or
● conduct processing necessary to fulfill other contractual obligations for the
individual.
With your consent, we may also use your personal information for additional purposes.
Instances where sensitive personal information is collected will warrant explicit
consent. Unless it is necessary for our legitimate business purposes, should you choose
not to provide any personal information during certain activity, you will nevertheless be
able to continue with such activity wherever possible.
Sharing of personal information with the third parties:
iGloble does not share personal information about you with affiliates, partners, service
providers, group entities and non-affiliated companies except: (a) to provide products or
services you’ve requested; (b) when we have your permission: or (c) under the following
circumstances:
● We may share information with affiliated entities/subsidiaries/branch offices for
legitimate business purposes.
● We may provide the information to trusted entities who work on behalf of or with
iGloble under strict confidentiality agreements. These entities may use your
personal information to help iGloble communicate with you about offers from
iGloble and for other legitimate business purposes. However, these companies
do not have any independent right to further share or disseminate this
information;
● We may share information with statutory authorities, government institutions or
other bodies where required for compliance with legal requirements.
● We may use the information to respond to subpoenas, court orders, or legal
process, or to establish or exercise our legal rights or defend against legal
claims;
● We may share information where we believe it is necessary in order to
investigate, prevent, or take action against any illegal activities, suspected fraud,
situations involving potential threats to the physical safety of any person, or as
otherwise required by law.
● We may share information where we believe it is necessary in order to protect or
enforce iGloble’s rights, usage terms, intellectual or physical property or for the
safety of iGloble or associated parties.
● We may share information about you if iGloble is acquired by or merged with
another company.
You may choose to give us personal information such as your name and address or e-
mail identification address (‘ID’) that may be needed, for example, to correspond with
you, for you to download our white papers, to provide you with subscription information
etc. We will endeavour to protect the quality and integrity of your personally identifiable
information.
iGloble will not be liable for any unsolicited information provided by you. You consent to
iGloble using such information as per iGloble’s Privacy Statement.
We will make a sincere effort to respond in a timely manner to your requests to correct
inaccuracies in your personal information. To correct inaccuracies in your personal
information, please return the message containing the inaccuracies to the sender.
iGloble’s websites are not directed at nor targeted at children. No one who has not
reached the age of thirteen may use the websites unless supervised by an adult. By
accessing this website you represent and warrant that you are 18 years of age or older.
Preferences:
iGloble takes reasonable steps to keep your personal information accurate and
complete. You can access or update your personal information in the following ways.
Newsletters: If you request electronic communications, such as an e-newsletter, you will
be able to unsubscribe at any time by following the instructions included in the
communication.
Mobile Devices: If you previously chose to receive push notifications on your mobile
device from us but no longer wish to receive them, you can manage your preferences
either through your device or the application settings. If you no longer wish to have any
information collected by the mobile application, you may uninstall the application by
using the uninstall process available on your mobile device.
Cookies and other technologies: A cookie is a small file, typically of letters and
numbers, downloaded to a user’s computer or mobile device when the user accesses
certain websites. Cookies are then sent back to the originating website on each
subsequent visit. Cookies are useful because they allow a website to recognise a user’s
device. They are used for a wide variety of purposes such as website analytics –
counting visitors and their behaviour, targeted advertising, recording user preferences or
for authentication.
Strictly Necessary Cookies: These cookies are necessary for the website to function
and cannot be switched off in our systems. They are usually only set in response to
actions made by you which amount to a request for services, such as setting your
privacy preferences, logging in or filling in forms. You can set your browser to block or
alert you about these cookies, but some parts of the site will not then work. These
cookies do not store any personally identifiable information.
Performance cookies: These cookies allow us to count visits and traffic sources so we
can measure and improve the performance of our site. They help us to know which
pages are the most and least popular and see how visitors move around the site. All
information these cookies collect is aggregated and therefore anonymous. If you do not
allow these cookies we will not know when you have visited our site, and will not be able
to monitor its performance.
Functionality cookies: These cookies enable the website to provide enhanced
functionality and personalisation. They may be set by us or by third party providers
whose services we have added to our pages. If you do not allow these cookies then
some or all of these services may not function properly.
Targeting Cookies: These cookies may be set through our site by our advertising
partners. They may be used by those companies to build a profile of your interests and
show you relevant adverts on other sites. They do not store directly personal
information, but are based on uniquely identifying your browser and internet device. If
you do not allow these cookies, you will experience less targeted advertising.
We use cookies on our websites to analyse our traffic and performance, to provide
social media features and for the functioning of the website.
Details about each of the categories of the cookies we use according to all purposes
stated above can be viewed on cookie classification page You can change your cookies
preference any time from Cookie Settings We also disclose information about your use
of our site to our social media/advertising/analytics partners who may combine it with
other information that you have provided to them or which they have collected from your
use of their services. You consent to our cookies if you continue to use this website.
You can choose to accept or decline cookies, either by selecting accept or decline in the
banner on your first visit (in the latter case we will try to set a cookie to record your
preference for future visits), or by changing the settings in your web browser.
Most web browsers are set to accept cookies by default, but you can usually modify
your browser settings to decline cookies if you prefer. These settings are usually found
within the ‘privacy’ section.
If you choose not to accept our various cookies, this will prevent you from taking full
advantage of the website. If you wish to delete cookies which have already been placed
on your computer’s hard drive, you can do so through your browser, and further
information on how to do this can be found here:
We also use web beacons or tracking pixels in our emails and web pages which help us
to monitor whether you have opened any newsletters we may have sent to you. A web
beacon is one of various techniques used on web pages or email, to unobtrusively
(usually invisibly) allow checking that a user has accessed some content. Common
uses are email tracking and page tagging for web analytics. We use this information to
deliver you a personalized service by ensuring that we send you information that we
believe you will find interesting based on the content we know you have engaged with
previously.
Our website also includes functionality to interact with social media websites where you
may have accounts, such as Facebook, Twitter and LinkedIn (“Third Party Accounts”).
You should be aware that these sites may set cookies while you’re using this website,
and use of these features may result in the collection or sharing of information about
you. We encourage you to review your privacy settings on the social media sites with
which you interact, together with their privacy policies, to make sure you understand the
information that could be shared by those sites. The following Pixel/Tags are used for
social media
Email:
You can contact us at the e-mail or postal address listed in the “Contact Us” section at
the bottom of this Statement. Please include your current contact information, the
information you are interested in accessing and your requests with regard to the same if
any. We will endeavour to respond to your request, subject to reasonable limitations
provided by law, unless it infringes on the privacy of other individuals.
If we are unable to entertain your request, we will provide you with the reason for refusal
and inform you of any exceptions relied upon.
Anti-Spam policy:
iGloble recognizes the receipt, transmission or distribution of spam emails (i.e.
unsolicited bulk emails) as a major concern and has taken reasonable measures to
minimize the transmission and effect of spam emails in our computing environment. All
emails received by iGloble are subject to spam check. Any email identified as spam will
be rejected with sufficient information to the sender for taking necessary action.
With this measure, along with other technical spam reduction measures, iGloble hopes
to minimize the effect of spam emails. iGloble reserves the right to reject and/or report
any suspicious spam emails, to the authorities concerned, for necessary action.
Data Security and Confidentiality:
iGloble has implemented reasonable and adequate physical, technical and
administrative security measures to protect personal information from loss, misuse,
alteration or destruction.
iGloble discloses information to third parties only for legitimate purposes such as our
service providers and agents who are bound to maintain the confidentiality of personal
information and may not use the information for any unauthorized purpose. iGloble will
ensure through formally executed contracts that the service providers are committed to
“same level of data protection” as applicable data protection laws and regulations.
Further, iGloble may make disclosures to law enforcement authorities or regulatory
bodies subject to applicable law.
iGloble will take reasonable steps to ensure that all dealings in Personal Information,
shall:
● be processed fairly & lawfully;
● be obtained only with the consent of the information provider;
● be collected, only when:
– the information is collected for a lawful purpose connected with a function or
activity of iGloble; and
– the collection of the sensitive personal data or information is considered
necessary for that purpose.
● be available for review by the information provider, as and when requested.
● be kept secure against unauthorized or unlawful processing and against
accidental loss, destruction or damage, as per the prescribed standards.
Your (“Data Subjects”) rights with respect to your personal
information:
We respect your right to be informed, access, correct, request deletion or request
restriction, portability, objection, and rights in relation to automated decision making
and profiling, in our usage of your personal information as required by applicable law.
We also take steps to ensure that the personal information we collect is accurate and
up to date.
You have the right to know what personal information we maintain about you We will
provide you with a copy of your personal information in a structured, commonly used
and machine-readable format on request
If your personal information is incorrect or incomplete, you have the right to ask us to
update it
You have the right to object to our processing of your personal information You can also
ask us to delete or restrict how we use your personal information, but this right is
determined by applicable law and may impact your access to some of our services
You can have the right to access your personal information
You have a right to object to processing of your personal information where it is so
conducted by automated means and involves any kind of decision-making
Right to opt out
iGloble respects your privacy considerations and hence provides an option to you, to not
provide the data or information sought to be collected.
Further, you can also withdraw your consent which was earlier given to iGloble, and the
same must be communicated to iGloble in writing.
Retention of personal information:
We will retain your personal information for as long as necessary to provide the services
you have requested, or for other essential purposes such as performance of a contract,
complying with our legal obligations, resolving disputes, and enforcing our policies.
Disclosure of information:
iGloble may share your personal information with your consent, or where the disclosure
is necessary for compliance of a legal obligation or where required by government
agencies mandated under law to procure such disclosure. It shall also take steps to
ensure that the information transferred to a third party is not further disclosed by it
except where permissible under law.
International transfer of Personal Information:
iGloble may transfer certain personal information across geographical borders to
iGloble entities or service providers in other countries working on our behalf in
accordance with applicable law. A Transfer of personal information has a broad
meaning and occurs when information is communicated, moved, accessed or otherwise
sent to another country.
In cases where personal information would need to be transferred outside of a country
where iGloble operates, towards other jurisdictions, specific requirements may apply for
such Transfer to be allowed.
iGloble ensures the “same level of data protection” as per applicable data protection
laws and regulations when it transfers your personal information to any other body
corporate or a person in any country
Authenticity:
iGloble shall not be responsible for the authenticity of the personal information supplied
to it by its service providers, whose duty it is to ensure that the information provided by
it or its employees is authentic.
Grievance Redressal:
Any grievance or complaint, in relation to processing of personal information, should be
sent to iGloble in writing to the following contact email ID. Grievance shall be redressed
as expeditiously as possible.
Effective Date: This Privacy Statement is effective from August 2018 and it supersedes
all existing policies on the subject matter.
Changes to this Privacy Statement:
Please note that this Privacy Statement may be subject to change from time to time.
The revised Privacy Statement will accordingly be published on this page. We will not
reduce your rights under this Privacy Statement without your explicit consent. Please
regularly check this Privacy Statement to ensure you are aware of the latest updates
with respect to the same.
This Privacy Statement was last updated on April, 2021
Contact Us:
If you have any questions or comments regarding this Privacy Statement or processing
of your personal information, please fill out the form below or contact us by writing to:
support@igloble.com
